《商务英语基础 》课程教学资源 Unit 20 PPT 20.pptVIP

Unit 20 Claim and Settlement Listening Speaking Business Reading Grammar Practice Exercises Homework Unit 20 Claim and Settlement Listening （A) 1. The fax says 800 boxes of are outdated. 2. Do you bring the inspection certificate? 3. This is our inspection certificate, there’s nothing wrong in quality. 4. I think I’d better make a detailed investigation. 5. Do you mean it is not the green tea but the packing that is outdated? Mr. Zhang: Good morning, Mr. Crick! Mr. Crick：Good morning, Mr. Zhang. I think you received the fax from our 1 yesterday. Mr. Zhang Yes. The fax says 800 boxes of green tea are outdated. Mr. Crick：According to the 2 we can’t accept these outdated tea. Mr. Zhang: Do you bring the inspection certificate, Mr. Crick? Mr. Crick：The inspection certificate will be 3 by fax the day after tomorrow. Mr. Zhang：This is our inspection certificate, there’s nothing wrong in quality. Mr. Crick： But how can you 4 that 800 boxes are outdated? Mr. Zhang：I think I’d better make a detailed investigation. headquarters contract sent explain Listening （B) (The following day) Mr. Zhang: Mr. Crick, the problem has been 5 . Mr. Crick： How? Mr. Zhang：I went to the factory and 6 the problem was caused by wrong packing. Mr. Crick: Do you mean it is not the green tea but the packing that is outdated. Mr. Zhang：That’s right. Mr. Crick: But we can’t sell these tea with outdated packing, what’s more, the customers will 7 us for that. Mr. Zhang：We’ll pay for the fees for 8 the tea and send your company