GARTNER公司BPR项目完整资料12.pptx

State of Arizona Department of RevenueBRITS Phase I Technology Trends ReportJune 21, 2000Table of ContentsTable of ContentsSection I. e-Business vs. e-GovernmentBusiness vs. Government“Why can’t a government be more like a business?” AnonymousGoals of Business vs. GovernmentGoal of Business:As an Enterprise:Primary Goal: To Be Profitable (Efficient and Effective)Example: Manufacturing, Retail, Banking, Utilities, Airports, Harbors, etc. Goal of Government:As an Enterprise (Government Processes That Are Similar to Business Processes):Primary Goal: To Be Efficient and EffectiveExample: Utilities, Airports, Harbors, Fee for Service Enterprises, etc. As a Service and Information Provider (Government Processes That Are Unique To Government):Primary Goal: To Be Fair and EquitableExample: Welfare, Environmental Protection, Licensing The Business ModelDistributionChannelsBusiness PartnersAdmin OperationsCustomersLegallyDefinedEnterpriseFulfillment (ERP)Product ServiceCreationCompetitorsMarketing,Sales ServiceSuppliersIndustryNetworksThe Government ModelPartnership AgreementsDistributionChannelsBusiness PartnersAdmin GovernanceCustomersLegallyDefinedGov’tService DeliveryServiceCreationPolitical Legislative Other GovernmentsEnterprise SystemsVendorsIndustryNetworksProcurementsGovernment vs. Business“Why can’t a government be more like a business?” AnonymousIt some ways it can and should, but it has a different purpose and should operate differently than business. Vive la difference! What is e-Business?E-business = EC+SCM+CRM+BI+KM+CTSupply Chain Management (SCM) Customer Relationship Management (CRM)DistributionChannelsBusiness PartnersAdmin OperationsCustomersLegallyDefinedEnterpriseLogistics Fulfill-mentProduct ServiceCreationBI, KM and CTfor External InfoCompetitorsMarketing,Sales ServiceSuppliersIndustryNetworksE-Commerce Back Office (EC) E- Commerce Front Office (EC)BI = Business Intelligence, KM = Knowledge Manage