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Core Concepts of Marketing
T1
Products (goods, services, and ideas)
Value, cost, and satisfaction
Needs, wants, and demands
Exchange and transactions
Relationships and networks
Markets
Marketers and prospects
Fig. 1.02
Flow Structure in a Modern Exchange Economy
T2
Government
markets
Manufacturer
markets
Consumer
markets
Intermediary
markets
Resource
markets
Taxes,
goods
Money
Money
Services,
money
Services,
money
Taxes
Taxes,
goods
Services,
money
Services
Taxes,
goods
Goods, services
Goods, services
Resources
Money
Money
Resources
Fig. 1.05
Actors and Forces in aModern Marketing System
T3
Environment
Suppliers
Company
(marketer)
Marketing
inter-
mediaries
End-user
market
Competitors
Fig. 1.06
Selling and MarketingConcepts Contrasted
T4
Factory
Existing
products
Selling and
promotion
Profits through
sales volume
Target
market
Integrated
marketing
Profits through
customer
satisfaction
Customer
needs
Starting
point
Focus
Means
Ends
(b) The marketing concept
(a) The selling concept
Fig. 1.07
Evolving Views of Marketing’s Role
T5a
a. Marketing as an
equal function
b. Marketing as a more
important function
Finance
Production
Marketing
Human
resources
Finance
Human
resources
Marketing
Production
Fig. 1.09
Evolving Views of Marketing’s Role
T5b
Fig. 1.09
c. Marketing as the
major function
d. The customer as the
controlling factor
Marketing
Finance
Human
resources
Production
Customer
Human
resources
Finance
Production
Marketing
Evolving Views of Marketing’s Role
T5c
Fig. 1.09
e. The customer as the controlling
function and marketing as the
integrative function
Customer
Marketing
Production
Human
resources
Finance
Determinants of Customer Delivered Value
Product value
Services value
Personnel value
Image value
Monetary cost
Time cost
Energy cost
Total
customer
value
T6
Psychic cost
Total
customer
cost
Customer
delivered
value
T6
Fig. 2.01
The Generic Value Chain
Fig. 2.03
T7
Primary Activities
Support
Activities
Firm infrastructure
Human resource management
Technol
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