STARWOOD酒店集团通过管理冲突建立和谐关系培训教程.pptVIP

欢迎参加 通过管理冲突 建立和谐关系 培训教程;Exercise: Warm It Up!练习：热身活动！;Six Myths Of Conflict六个关于冲突的误解;The Five Principles 五项原则;What Will I Learn?我将学到什么？;Housekeeping管家部;What Has BeenYour Experience?你曾经历过什么？;Self-Assessment自我测评;Self-Assessment自我测评;LM 1: What Is Conflict?学习模块1：什么是冲突;Continuum Of Conflict冲突连续体;;What Is The Source?冲突来源是什么？;LM 2 – CommonConflict Approaches学习模块2 —常见的冲突处理方式 ;What Happens To You?你遇到了什么情况？;The Main Causes Of Conflict Anxiety冲突焦虑的主要成因;How Can IOvercome This?我该如何克服？ ;Just Before the Event 事前最后准备 Complete Your Checklist 完成你的检查 Relax in the Moment 放松片刻 Use Positive Self-talk 利用积极自我对话 During the event 事中 Take Control Breath 控制呼吸 Concentrate on Your Message 关注你的讯息 Dont apologize For Being Nervous 不要为紧张道歉 Ignore it 忽略紧张 Organize Your Mind 理清思路 Pretend 假装没事 Control the pace 控制节奏 ;After the Event 事后 Be Supportive 支持自己 Reward Yourself 奖励自己 Get Perspective 获得多方见解 ;What Can I Do To Reduce Anxiety?我该如何减轻焦虑？ ;What Are The Five Conflict Styles?五种冲突风格是什么？ ;What Style Are You?你是什么风格？;The Challenging Style挑战风格;Pros ConsOf Challenging挑战风格利与弊;The Obliging Style礼让风格;Pros ConsOf Obliging礼让风格利与弊;The Evading Style  逃避风格;Pros ConsOf Evading 逃避风格利与弊;The Integrating Style整合风格;Pros ConsOf Integrating整合方式利与弊;The Compromising Style妥协风格;Pros ConsOf Compromising妥协风格利与弊;What Should You Do?你该做什么？;Mike Did It Right!MIKE做的没错！;;Principles Of Sending Messages发送讯息原则;Meaning is determined by our interpretation of a message, rather than by its content 讯息的含义是由我们的理解决定的，而不是讯息本身决定的 7. No two different people will interpret a message in exactly the same way 任何讯息都有多种解读方式；两个人不可能以完全相同的方式解读同一讯息 8. Effective communicators strive toward as much “shared meaning” as possible, accepting that some differences are inevitable 有效的沟通致力于尽可能更多地分享含义、分享理解，承认不可避免的差异 9. The possibility for “shared meaning” is increased when the intentions of each communicator are clearly understood. This can be achieved by clarifying