跨境电子商务英语 Unit 6 讲稿.docxVIP

教学单元讲稿 复习提问与上次课作业典型问题答疑 回顾第5单元跨境电商产品管理的相关方法和策略。讲解每个小节的课后习题，特别是讨论题。 教学单元名称 第六单元《跨境电商订单管理》 课程导入 以跨境电商平台的购物流程为导入点，启发学生思考回顾，在售前，售中，售后三个阶段客户会面临哪些问题，以及如何更好地进行订单管理，为客户提供满意的服务。通过讲解订单管理的方法和策略来开展本章节的授课。 分析思路 本章节所涉及的跨境电商订单管理的相关知识点：一，拓展渠道获取订单，应对各类售前咨询问题；二，快捷、有效地进行订单分类与管理；三，跟踪处理售后阶段出现的订单问题，为客户提供全程无忧的购物体验。 五、 讲授内容 Part 1　 Pre-sale Inquiry and Reply Warming-up Work with your partner and complete the following tasks. (1) If you want to buy a leather bag online, what questions would you ask? (2) If you want to order a large quantity of winter scarves, how would you ask for a discount? Listening Listen to the following sentences and fill in the blanks. (1) I want to inquire about your products for the coming autumn. (2) I want to order 20 pieces for this item. Would you please give me some discount? (3) These styles are too common. Do you have more fashionable ones? (4) Our cooperative manufacturers are all leading companies in China. (5) Can I have a 20% discount for being a new customer? Speaking The buyer is interested in the scarves at the seller’s store and wants to ask for some discount. Please try to role play the following dialogue, especially pay attention to the underlined parts. 买方对卖方店的围巾感兴趣，并想要求一些折扣。请尝试扮演以下对话的角色，尤其要注意带下划线的部分。 教学提示：教师可让学生参照对话中下划线部分的常用句型自由创设情境进行对话练习。 I’m glad to hear that. 很高兴听到这个消息。 I want to order 20 pieces for this item, would you give me some discount? 我想订20件这种货，能给些折扣吗? Thanks for your inquiry. 感谢询价。 The order of a single sample product costs $12 with shipping fees included. 单样品的订单价格为12美元，包含运费。 If you order more than 10 pieces in one order, we can offer you the bulk price of $10/piece with free shipping. 如果您一笔订单超过10件，我们可以给您10美元/件的批发价，免运费。 Please recommend the scarves to your friends if you think they’re worth the money after wearing them. 如果您觉得围巾戴上后物有所值，请推荐给您的朋友。 Reading Exercises 1. Use the words in the box to complete the sentences below. (1) selective (2) steady (3) particularly (4) enclosed (5) assure 2. Fill in the blanks to co