跨境电子商务英语 Unit 10 课件.pptxVIP

跨境电子商务英语Unit 10 Customer Service of Cross-Border E-CommerceUnit 10 Customer Service of Cross-Border E-CommerceUnit Objectives: Learn about customer service procedures. Learn about the problems usually complained and how to deal with them. Learn about the returning and refunding policies. 目录CONTENTSCustomer Service ProceduresComplaint Problems Returning Refunding321Customer Service Procedures1Part 1 Customer Service ProceduresWarming-up Learn the following expressions, and write down their Chinese meanings. Put them in order according to the normal customer service procedures.managing shipments inviting feedback (3) asking about products(4) visiting an online shop(5) price negotiation (6) settling complaints (7) placing an order (8) making payments安排发货邀请评价咨询商品访问网店议价处理投诉下单付款Order: 4-3-5-7-8-1-6-2Part 1 Customer Service ProceduresListeningListen to the following sentences and fill in the blanks.Part 1 Customer Service ProceduresListening Listen to the following sentences and fill in the blanks. (1) Please refresh the page and continue your .(2) We try to offer the and fastest for you.(3) We will send the goods today, so please the quantity and color of your order.(4) With this change, your modifications to the are complete. (5) If you buy it today, there will be a 20% for you, and are provided with your order.paymentbest price serviceoffconfirmshopping cart discountfree gifts Part 1 Customer Service ProceduresSpeaking Due to the noise problem of the newly purchased earphone, customer wants to return the product, so he contacted the seller about the returning policy and procedure. Please try to role play the following dialogue, especially pay attention to the underlined parts.Part 1 Customer Service ProceduresUnderlined sentences and expressions:What is your policy on returns? 你方的退货政策是什么？I would like to return the earphone I got days ago.我想退还几天前买的耳机。Is there anything wrong with…?……有什么问题吗？We do not accept merchandise for return unless items are defe