知识管理是21世纪的管理趋势.pptVIP

Twelve Knowledge Types Twenty companies were chosen (five in each category) for study. Value chain activities are used to differentiate 12 categories of knowledge, such as raw material acquisition, product manufacturing, distribution, marketing, customer services, strategic planning, general management, financial management, quality management, human resource management, RD, and IS management. Data Collection A group of experts was invited to fill out the questionnaire for assessing the relative importance of a particular knowledge in an industry and the relative strength of the twelve types