凯捷有效会议管理培训.ppt

Ground rule “Do’s” encourage positive behaviours Some typical positive ground rules include Be discrete with mobile phones Turn off mobiles or put on silent wherever possible Start and finish on time Especially important to get off to the right start and to re-group after a short break Respect each other’s ideas Everyone has the right to contribute and this is a safe environment to do so Headline Even if it is a complex statement or idea, explain it and then summarize Keep on the subject Use a “Car Park” to park side-issues and ensure contributions are kept focused ? 2004 Capgemini - All rights reserved 第二十九页，共三十七页。 Ground rule “Don’ts” identify behaviours to be avoided Some typical “Don’t” ground rules include DON’T have side meetings and more than one discussion happening at one time DONT allow hand grenades i.e. use the meeting to highlight an issue you want airing but is not anything to do with the focus of this meeting Air ideas that are disruptive to the meeting objectives ? 2004 Capgemini - All rights reserved 第三十页，共三十七页。 Let me build on that Help me understand Could you say more I wish I knew … How to … What I heard you say Meeting Do’s Participate openly Focus on the problem, not the person Listen actively to what others have to say Rephrase and summarize contributions Take a how to do it rather than why do it attitude Be positive … no idea is a bad idea Headline issues … no war stories Build on others ideas Use H2 (how to) and IWIK (I wish I knew) Stick to the agenda and to time contract Look for win-win situations One meeting at a time Make it enjoyable for everyone Posting ground rules on the wall reinforces the group 第三十一页，共三十七页。 Meeting Dont’s Come with a ‘hidden agenda’ Have side conversations or meetings Ramble Lob grenades or launch missiles Look for the fatal flaw Violate time contracts Fall asleep Drag participants into lose-lose situations Use meeting ground rules to overcome behaviours 第三十二页，共三十七页。 Steps to Effective Meeting Management: Rev