酒店英语前台.ppt

实用阶梯英语;酒店英语人才前景;2011年职业需求排行榜;Diagram;Program 1;Hot Tip;Hot Tip;Concierge Services;Hot Tip;Hot Tip;Hot Tip;Hot Tip;;;;;;;Hot Tip;Hot Tip;有保证预定;;Sub-task 2: Receiving Group Reservations 子任务二 受理团队预订; R: One moment, please, sir.(The receptionist is checking the list.) Yes, we can confirm 10 rooms for those days. C: Thank you. Is there any special rate for a group reservation? R: Yes, there is a 15 percent discount. C: That’s great. R: By the way, how will you be settling the accounts, please? C: Our company will cover all the expenses and we will send you a cheque soon