面对面的沟通技巧培训教材.pptVIP

* Note: -Value Statement is an expression of a personal opionion(positive or negative).Trainer should provide real life example to help participants understand the definition easily -Everyone has his/her own judgement for everything and he/she will defend different opininon until he/she get enough information.Some people will ask:擭egative value statement will close the window of communication,how about positive one?擳his is a good question.But it also will close the window in most of time.Because we don抰 know whether or not our prasement is same as what customer believe. -It doesn抰 mean we do