平衡计分卡指标汇总.docx

平衡计分卡指标汇总 Example BSC KPIs Cascaded MeasuresS BSC Perspective KPIs and Cascaded Measures KPMG Consulting, Confidential Type 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 Learning Learning Learning Learning Learning Learning Learning Learning Learning Learning Learning Learning Learning Learning Learning Learning Learning Learning Learning Learning Learning Learning Learning Learning Learning Learning Learning Learning Learning Learning Learning Learning Learning Learning Access to sufficient information to do the job well Active encouragement to be creative and use initiative Average age of company patents (#) Average age of employees (#) Average age of full time or permanent employees (#) Average customer age (#) Average customer duration with company (months) (#) Average customer education (#) Average customer income (#) Average employee years of service with company (#) Average sales per salesperson Average years with company of full time or permanent employees (#) Average years with company of full time temporary employees (#) Business development expense / administrative expense (%) Capacity of EDI system (#) Certifications per Employee Company managers with advanced degrees: business (%), science and engineering (%), liberal arts (%) Competence development expense / employee (#) Connectivity (Computer Network) with Customers, Suppliers, etc. Cost of Benefits Cross Disciplinary Projects (#) Cross Silo Transfers (#) Cross Training Customer base (#) Direct communications to customer / year (#) Diversity Documentation Index (promptness, timeliness, accuracy) Employee Attitude Employee Integrity Employee Job Satisfaction (Survey of the following...)\ Employee Morale Employee Satisfaction Employee Satisfaction (attitudes of the workforce (survey)) Employee Skill Mix Page 1 Lag Lag Lag Lag Lag Lag Learning KPIs - .xls KPMG Consulting, Confidential Example BSC KPIs Cascaded MeasuresS 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4