mckinsey关于商业流程外包的presentation.pptVIP

ITES/BPO – Opportunity to move up the value chain?January 13, 2004This report is solely for the use of client personnel. No part of it may be circulated, quoted, or reproduced for distribution outside the client organization without prior written approval from McKinsey Company. This material was used by McKinsey Company during an oral presentation; it is not a complete record of the discussion.Presentation at iTECH 2004第一页，共三十一页。 Source: Gartner; Dataquest; Aberdeen group; McKinsey analysisSupply-side enablersTelecom costs down by 90% in the last 3 years; world-class reliabilityOver 2.5 mi