会计与财务课堂讲稿-第一讲.pptVIP

B2B E-Commerce Cases (NITA Report) Federal Express Online Services COSMOS allows customers to track FedEx shipments in real time direct FedEx shipment Third party shipment through FedEx FedEx operates logistics of its customers National Semiconductor outsourced its order processing management to FedEx Handles customer services for some manufacturers 第二十九页，共六十九页。 B2B E-Commerce Cases (NITA Report) Benefits to Federal Express Internet has increased FedEx’s business Helping reaching out to more individual customers More companies sell online and need fast delivery Estimated saving of 20,000 employees Lower operating costs due to online tracking Better customer service through real time information service 第三十页，共六十九页。 B2B E-Commerce Cases (NITA Report) General Electric’s Procurement Problem Material costs increased 16% from 1982 to 1992 GE product prices remained flat and then to decline GE began to improve its purchasing costs and found its procurement process very inefficient Involved too many transactions Did not leverage GE’s overall volume to get best price more than 1/4 (1.25 million invoices) required rework due to mismatch in order, receipt, and invoice 第三十一页，共六十九页。 B2B E-Commerce Cases (NITA Report) Reengineer Project in GE Light Factories Each requisition took 7 days Request blue prints from storage; retrieve them from the vault; transport and duplicate blue prints; attach to requisition form; mail out to suppliers In 1996, developed an online procurement system TPN Post Factories send requisitions to sourcing department electronically; sourcing dept. send off bids to suppliers via Internet 第三十二页，共六十九页。 B2B E-Commerce Cases (NITA Report) Benefits to General Electric 60% procurement staff are re-deployed Sourcing dept. has 6-8 additional days to concentrate on strategic activities 30% reduction in procurement labor costs 5-20% reduction in material costs due to access to more suppliers Reduced the 18-23 days of cycle time to 9-11 days Automatic reconcili