某连锁酒店礼貌服务英语培训.pptVIP

1金陵苏源大酒店新员工入职培训第一页，共四十八页。 2金陵连锁酒店礼貌服务英语COURTESY HOTEL ENGLISH 第二页，共四十八页。 3Words which are “musts” in English: Please; Thank you; Excuse me; Pardon; So sorry. e.g. “Excuse me, sir. May I know your name, please?” “Mr. Smith, Thank you very much” “I’m so sorry to have bothered you.”第三页，共四十八页。 4Addressing individuals: If you do not know the guest’s name, address him/her as: “sir” or “madam” e.g. “Yes, sir.” “Good night, madam.”“May I help you, sir?”?第四页，共四十八页。 5Addressing a group of guests: “Gentlemen”“Ladies”“Ladies gentlemen”?第五页，共四十八页。 6Every guest loves to hear you remember his name: If