酒店六西格玛培训讲座课件.pptVIP

酒店六西格玛培训讲座 We Think We’re Different ! Why Six SigmaComplex, multi-step process12345678910=90%99% x 99% x 99% x 99% x 99% x 99% x 99% x 99% x 99% x 99%Starwood = 25 Million GuestsAnnuallyIf 99%, then 90% yield9 dissatisfied per property every dayIf 99.9997% then, 99.997%yield10 dissatisfied per prope