基于卓越绩效标准下的轨道交通管理提升研究——以合肥轨道交通运营为例.pdfVIP

标准实践 基于卓越绩效标准下的轨道交通管理提升研究 以合肥轨道交通运营为例 刘来鑫 （合肥市轨道交通集团有限公司运营分公司） 摘要：本文通过引入卓越绩效评价准则和实施指南，介绍合肥市轨道交通集团有限公司运营分公司卓越绩效管理模 式导入背景、实施举措和建设成效，通过强化领导作用、加强战略管理、提升关系管理、识别关键过程、构建绩效体系， 经过全体员工的不懈努力，公司关键指标显著提升、综合实力显著增强、社会影响日益扩大，轨道交通运营管理水平和管 理能力提质增效，切实丰富了卓越绩效理论内涵，对系统研究我国轨道交通行业卓绝绩效标准具有一定的实践意义和参 考价值。 关键词：轨道交通，卓越绩效，模式导入，运营管理 DOI编码：10.3969/j.issn.1002-5944.2023.03.023 Research on the Improvement of Rail Transit Management Based on PerformanceExcellenceStandards Taking Hefei Rail Transit Operation as an Example LIU Lai-xin (Operation Branch, Hefei Rail Transit Group Co., Ltd.) Abstract: This paper introduces the introduction background, implementation measures and results of the excellent performance management mode of Operation Branch, Hefei Rail Transit Group Co., Ltd. by introducing the excellent performance evaluation criteria and implementation guidelines. Through strengthening the leadership role and strategic management, improving relationship management, identifying key processes, and building the performance system, the companys key indicators and comprehensive strength have been significantly improved with the unremitting efforts of all employees, The social influence have also been enhanced, the quality and efficiency of the rail transit operation management level have been improved, and the theoretical connotation of excellent performance have been enriched, which has certain practical significance and reference value for the systematic study on the outstanding performance standards for Chinas rail transit industry. Keywords: rail transit, excellent performance, mode import, operation management