酒店英语培训.pptxVIP

目录CONTENTSForeword前言Part One第一部分Courtesy English基本礼貌用语Part Two第二部分Front Office Service前厅服务Part Three第三部分Housekeeping Service客房服务Part Four第四部分Food and Beverage Service餐饮服务Part Five第五部分Recreation Service康乐服务?前言Foreword 步入全球知识经济时代后，中国饭店业与国际接轨日趋紧密。英语作为一种国际语言，是酒店员工与外宾交流的主要语言工具，已成为酒店员工需要掌握的一项基本技能。? 基本礼貌英语 Courtesy English一、欢迎问候语Welcome and Greeting 1、Good morning (afternoon, evening),sir (madam).早上（下午，晚上）好，先生（夫人）。2、Welcome to our hotel.欢迎光临我们酒店。3、Welcome to stay in hotel.欢迎住在我们酒店。4、How do you do ?您好吗？5、How nice to see you again.真高兴再次见到您。6、I hope you’ll enjoy your staying here.我希望你们在这儿逗留愉快。7、Have a nice stay with us.希望您与我们在一起时开心愉快。8、Did you have a nice trip?旅途愉快吗？二、祝贺语CongratulationCongratulations.恭喜您Happy new year.新年快乐Happy birthday to you.生日快乐Merry Christmas.圣诞快乐Wish you every success.祝您成功Wish you good luck.祝您好运Have a good journey.祝您旅途愉快Have a nice weekend.祝您周末愉快三、告别语Farewell1、Goodbye.再见。2、See you tomorrow.明天见。3、Wish you come again.希望再次光临。4、Have a good trip and safe journey.希望您一路平安，旅途愉快。5、goodbye and hope to see you again.再见，希望再见到您。6、Have a nice trip.旅途愉快。四、征询语Requests1、May (can)I help you ?我可以帮您吗？2、What can I do for you ?我能为您做什么？3、Is there anything I can do for you?我还能为您做些什么？4、will it trouble you ?那会麻烦您吗？5、Would you like … ?您喜欢…？6、Would you mind if …？?五、应答语Responses1、You are welcome.愿意效劳。2、It doesn’t matter.没关系。3、I see.我明白了。4、Thank you very much.非常感谢您。5、Thank you for you kindness.谢谢您的好意。6、I’ll do it for you right away.我马上为您服务。7、I’m glad to serve you. 乐意为您服务。8、to have kept you waiting, sir/madam. 很抱歉，让您久等了，先生/小姐。9、I’ll be with you in a moment. 我一会儿就来为您服务。10、Thank you for your advice (information, help). 感谢您的忠告（信息、帮助）。?六、道歉语Apologies1、Excuse me 对不起。2、I apologize for this. 我为此道歉。3、I’m sorry to disturb you.真抱歉打扰您。4、I’m sorry, it’s our fault.对不起，是我们的过错。5、Thanks for your reminding.谢谢您的提醒。6、We’ll try our best to take some measures, so that you can be satisfied. 我们将尽力使您满意。7、Please forget it, sir/madam. 请不要放在心上，先生/小姐。8、I’m sorry about it . 关于那件事，我很抱歉。七、婉言推托语Refusal1、I’m sorr