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芜湖市第二十三届中等职业学校职业技能大赛
“酒店服务”项目专业英语问答赛卷
一、餐饮服务部分情景应答及答题要点
1.Q:Asktheguestsiftheyhaveareservationwithyourrestaurant.
A:Goodevening.Doyouhaveareservation?
2.Q:Howdoyoucheckupontheguestsnameofthereservation?
A:Goodevening.nderwhosenamewasyourreservationmade?
3.Q:Theguestsneedatablefbr4,andtheywouldliketodinesomewherequiet.
A:Verywell.Thiswayplease.Here9sawindowtablefbrfouroverlookingthelake.Ifsveryniceand
quiethere.
4.Q:Canyouexplainthetermsofbreakfastbothforadultsandchildreninthehotel?
A:Sure,weofferbreakfastattherateof128RMBfbreachadult,anditsfreeofchargefbrchildren
under6.
5.Q:Ifyouwanttoconfirmthereservationofthedinner,whatwillyousay?
A:IwillsayGoodevening,sir.Idliketoconfirmyourreservation.MayIhaveyourname,
please?”
6.Q:Informtheguestthattherestaurantisfullybookedthisevening,andsuggesthimtobookatable
fortomorrowevening.
A:Imsorry.Wearefullybookedthisevening.Howabouttomorrow?Westillhavesomenicetables
availablefbrtomorrowevening.
7.Q:Whatwouldyoudowhentheguestcomplainsthattherestaurantistoonoisy?
A:IwillapologizeandsayTetmeseeifwecanfindatableontheothersideoftherestaurant,itisa
bitquietthere.,,
8.Q:Asktheguestspreferencefbrfood,Chinese,Western,JapaneseorKorean.
A:Whichstyleofcuisinewouldyouprefer?WeserveChinese,Western,JapaneseandKoreanfood
here.
9.Q:Howdoyouoffertotakeorderfbrtheguestsintheevening?
A:Goodevening.MayItakeyourordernow?/Areyoureadytoordernow?
10.Q:Howdoyouasktheguesttocheckhisbill?
A:Heresyourbill.Pleasecheckit.Thefruitcombinationisonthehou
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