旅游情景英语-梁君 Unit 3 Services at the Hotel学习资料.ppt

Ⅱ.Readthesamplefarewellspeechbelow,andtrytowriteoneofyourown.TheRoleofaRoomAttendantThechamberserviceischargedwithmaintainingguestroomsandpublicspaceinsatisfactoryconditions.Theroomneedstobecleanedupeveryday.Theroomattendantshoulddocleaninginapolitewayandcannotentertheroombeforetheygetpermissionfromtheguests.Thedutiesofaroomattendantincludemakinguptherooms;changinglinensandtowels;cleaningandpolishingfloorandfurniture;washingbathroom;doingtheturn-downserviceandsupplyingtheroomswiththenecessaryitems,suchasextrapillowsorhairdryersetc.Theroomattendantisexpectedtomaintainequipmentprovidedforworkandloadhousekeeper’scartbeforetheendofeachday’soperation.Thehousekeepingdepartment’sresponsibilitydoesnotendwithcleaning.Housekeepersareresponsibleforguestsatisfaction,makingsurethatspecialrequestforguestservicesuchasguestlaundry,extrabed,andotherpersonalservicesaremetandpublicareacleaningisappreciatescheduledsoastominimizedisturbancetoguests.Unit3ServicesattheHotelContentsTeachingFocusWarmingUpSituationalConversationsUsefulExpressionsComprehensiveTestGlossaryDiscussionSelf-EvaluationExercisesMakinguptheroomLearningnewwordsandphrasesabouthousekeepingserviceLaundryserviceTeachingFocuslaundrylistDNDsignTalkaboutthefollowingpictures,thewordsbelowmayhelpyou.WarmingUplaundrybagturn-downservicestandardroombathroomConversation2SituationalConversationsConversation1A:Housekeeping.MayIcomein?B:Comein,please.A:Goodmorning,sir.I’msorrytodisturbyou.MayImakeupyourroomnow?B:Well,butI’mabittiredrightnow.A:I’msorryaboutthis,Icancomebacklater.B:Thankyousomuch.A:Whattimewouldbeconvenient,sir?B: