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高等学校英语拓展系列教程
Chapter8PersuasiveClaimsandRefusals说服性索赔与拒绝函
ChapterContentsofthischapterI.Introduction8PersuasiveClaimsandRefusalsII.SampleAnalysisIII.SampleContrastIV.UsefulPatternsandSentences
ChapterI.Introduction1.Persuasiveclaims8PersuasiveClaimsandRefusals2.Refusals
Chapter81.PersuasiveclaimsPersuasiveclaimsdonotbeginbyaskingforanadjustmentdirectlybecausetheyaimtoinfluencethereaderwhoisinclinedtorefusetherequestanddependheavilyonstrategicplanning.Bypersuasion,wemeanreasoningwiththereader—presentingfactslogicallythatsupportyourcase.PersuasiveClaimsandRefusals
Chapter8Begintheclaimletterwithacompliment,andfollowitwithastatementoftheproblemorabriefreviewofactionsyouhavetakentoresolvetheproblem.Presentfactstoproveyourclaimisvalidandexplainwhythecompanyisresponsiblefortheproblem.Closebytellingthereaderexactlyhowyouwanttheproblemtobesolved.Maketherequestclear.Followthefollowingstepsinwriting:1.PersuasiveclaimsPersuasiveClaimsandRefusals
Chapter82.RefusalsRefusalofarequestisdefinitelybadnews.Therefore,thingsshouldnotbesaiddirectly.Inarefusalletter,youhavetwogoals:oneistosayno,andtheotheristomaintainagoodrelationshipwiththecustomer.PersuasiveClaimsandRefusals
Chapter8Beginwithwordsthatindicatetowhichproblemyouaremakingaresponse.Youshouldusesomebuffersbeforethebadnews.Explainwhyyourefusetherequestpolitely.Trytoexplainthingsfromthecustomer’spointofview.Refusepolitely.Endwithwordsexpressingthewillingnessforfuturebusinesscooperation.Followthefollowingstepsinwriting:2.RefusalsPersuasiveClaimsandRefusals
Chapter8II.SampleAnalysisLetterA:ApersuasiveclaimDearSir/Madam:SUBJECT:CODE-A-PHONEMODEL100SYourCode-A-PhoneModel100Sansweringunitcamewellrecommended.Wepurchasedthreefordifferentdepartmen
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