餐饮服务（双语）：预定、问候及领位服务PPT教学课件.pptx

项目二预定、问候及领位

服务

Project2:Reservation,greetingandseating;任务1认知预定服务

Task1:ACognitionofReservationService;情境导入;01/;1.电话预订

telephonereservation

2.当面预订

walk-inreservation;二、预订的内容Thecontentsofreservation;三、预订系统Reservationsystem;四、受理预订的程序Proceduresformakingareservation;任务作业Projectassignments;任务2掌握预定服务流程

Task2:MastertheReservationServiceProcess;情境导入;01/;一、预订服务流程Reservationserviceprocess;服务流程

ServiceProcess;服务流程

ServiceProcess;二、服务操作注意事项Serviceoperationannouncements;任务作业Projectassignments;任务3迎宾及领位服务

Task3WelcomeandHostessService;情境导入;01/;一、迎宾问候Welcomegreetings;;二、领位（引客入座）Hostess(Guidegueststotheirseats);;任务作业Projectassignments;感谢您的观看