2025年美国便利店客户满意度报告.pptxVIP

enjoyablestopfortheessentials;andfamiliaroutpoststhatserveasavaluablepartofdaily

routines.Companieshavefoundthein-storeexperienceservesasaninvaluablerevenue

driver,decreasingdependencyonfuelsales.

Whiletheindustry’scustomersatisfactionhasremainedstableatanACSIscoreof76inits

secondyearofmeasurement,newleadershiphasemergedamongconveniencestoresfor

2025.KwikTripsurges8%totoptheindustryat84,postingoneofthehighestscoresamong

allACSIcompaniesandoneofthebiggestsatisfactionimprovementsthisyear.Meanwhile,

formerleaderWawaholdssteadyat82,nowtiedforsecondplacewithrivalSheetz,which

enjoysa4%ACSIgain.Roundingoutthetoptier,QuikTripslides1%tothirdplaceat80.

WWW.THEACSI.ORGINFO@THEACSI.ORG©2025AMERICANCUSTOMERSATISFACTIONINDEXLLC.ALLRIGHTSRESERVED.1

CustomerSatisfactionShake-UpAmong

ConvenienceStoresasKwikTripTakestheLead

Conveniencestores,onceassociatedwithcheapsnacksandunpleasantrestrooms,were

placestostopoutofnecessity.Nowadays,manyconveniencestoreshaveevolvedintomuchmore—outletsforbreakfast,lunch,anddinner;sentinelsofthehighwayoferingtravelersan

AMERICANCUSTOMERSATISFACTIONINDEX

ACSI®ConvenienceStoreStudy2025

October7,2025

CONVENIENCE

STORES

760%

Thewayconveniencestorebrandsinteractwithcurrentcustomers,aswellaspresentopportunitiestowinovernewcustomersandbuildloyaltywiththosewhowalkthroughthedoor,hasevolvedaswell.Intoday’smarket,digitalengagementisamajor

factorinshapingthecustomerexperience.Usefulmobileappsarenowanessentialtoolforconveniencestores,providing

notificationsaboutexclusivesales,limited-timepromotions,andpersonalizedoferstailoredtoindividualshoppinghabits.

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