2025年外卖员英文面试题库及答案.docVIP

2025年外卖员英文面试题库及答案

一、单项选择题（总共10题，每题2分）

1.Whatistheprimaryresponsibilityofafooddeliveryrider?

A.Tocookthefood

B.Todeliverthefood

C.Tomanagetherestaurant

D.Toreviewthefoodquality

2.Howdoyouhandleasituationwherethecustomerisnotsatisfiedwiththedeliverytime?

A.Apologizeandofferadiscount

B.Ignorethecomplaint

C.Arguewiththecustomer

D.Askthecustomertoleaveabadreview

3.Whatshouldyoudoifyouencounteratrafficjamwhiledeliveringfood?

A.Callthecustomertoinformthemaboutthedelay

B.Skipthedelivery

C.Takeadifferentroutewithoutinformingthecustomer

D.Refusethedelivery

4.Whichofthefollowingisanimportantskillforafooddeliveryrider?

A.Cookingskills

B.Customerserviceskills

C.Financialmanagementskills

D.Graphicdesignskills

5.Howdoyouensurethesafetyofthefoodwhiledeliveringit?

A.Keepitinabag

B.Eatitontheway

C.Wrapitinplastic

D.Storeitinarefrigerator

6.Whatisthebestwaytohandleadifficultcustomer?

A.Avoidthecustomer

B.Listentotheircomplaintsandresolvetheissue

C.Threatenthecustomer

D.Ignoretheirrequests

7.Howdoyouhandleasituationwhereyoulosethecustomersorder?

A.Informthecustomerandofferareplacement

B.Claiminsurance

C.Denytheloss

D.Askthecustomerforahighertip

8.Whatshouldyoudoifyoureceiveatipthatislessthanexpected?

A.Demandmoremoney

B.Acceptitandbegrateful

C.Complaintothecustomer

D.Refusethedelivery

9.Howdoyouhandleasituationwherethecustomerrequestsanextraitem?

A.Refusetherequest

B.Informthecustomerabouttheadditionalcost

C.Addtheitemwithoutinformingthecustomer

D.Askthecustomertoleaveareview

10.Whatisthemostimportantaspectofbeingafooddeliveryrider?

A.Speed

B.Customersatisfaction

C.Earnings