IT服务维护概览：技术对象与服务管理.pptxVIP

D44InternalMaintenanceforIT?Services-OverviewSAPAG

InternalMaintenanceHighlights Managementoftechnicalobject Procurementofexternalservicesand materials CrossapplicationtimesheetTimematerialbilling

BusinessView–InternalMaintenanceBusinessBenefitsCustomerServiceProvider3rdPartyBusinessBenefitsImproveservicequalityIncreasecustomersatisfactionFastandaccuratebillingTransparentmaintenanceprocessFlexibleplanningfunctionalityNecessaryinformationalwaysup-to-dateDetailedcostcontrollingforeachequipmentCreateinternal‘technicalobject’ConfirmgoodsreceiptEnterinvoiceforexternalservicesandmaterialProcurementofexternalservicesandmaterialsCheckplannedcostsCreateinternalorderwithreferencetointernaltechnicalobjectTimerecording-internalresourcesDecreasedprocessingtime

BusinessView–InternalMaintenanceBusinessBenefitsCustomerServiceProvider3rdPartyBusinessBenefitsDiscountserviceorderCloseinternalorder(business)Displayplanned/actualcosts(internalorder)Closeinternalorder(technically)

NopartofthispublicationmaybereproducedortransmittedinanyformorforanypurposewithouttheexpresspermissionofSAPAG.Theinformationcontainedhereinmaybechangedwithoutpriornotice.SomesoftwareproductsmarketedbySAPAGanditsdistributorscontainproprietarysoftwarecomponentsofothersoftwarevendors.Microsoft?,WINDOWS?,NT?,EXCEL?,Word?,PowerPoint?andSQLServer?areregisteredtrademarksofMicrosoftCorporation.IBM?,DB2?,DB2UniversalDatabase,OS/2?,ParallelSysplex?,MVS/ESA,AIX?,S/390?,AS/400?,OS/390?,OS/400?,iSeries,pSeries,xSeries,zSeries,z/OS,AFP,IntelligentMiner,WebSphere?,Netfinity?,Tivoli?,InformixandInformix?DynamicServerTMaretrademarksofIBMCorporationinUSAand/orothercountries.ORACLE?isaregisteredtrademarkofORACLECorporation.UNIX?,X/Open?,OSF/1?,andMotif?areregisteredtrademarksoftheOp