广东bec中级真题及答案.docxVIP

广东bec中级真题及答案

一、单项选择题

1.Whichofthefollowingisthebestwaytostartabusinessemail?

A.Hithere

B.DearSir/Madam

C.ToWhomItMayConcern

D.Hello

答案：B

2.WhatdoesCCinanemailmean?

A.CarbonCopy

B.ConfidentialCopy

C.CompanyCopy

D.ClientCopy

答案：A

3.Inabusinesspresentation,itsimportantto

A.speakveryfasttoshowyourknowledge

B.usealotoftechnicaljargon

C.makeeyecontactwiththeaudience

D.readfromyournotesallthetime

答案：C

4.Whichofthefollowingisagoodwaytohandlecustomercomplaints?

A.Ignorethecomplaint

B.Arguewiththecustomer

C.Apo