五星级酒店离职员工问询标准指引.doc

EMPLOYEE EXIT INTERVIEW 离职员工问询 Name: Position: 姓名 职位 Department: Section: 部门 分部门 Employment Date: Termination Date: 入职日期 离职日期 内容： Message 1. Do you have another job: Where? : 你是否有另外一份工作？ 地点在哪儿？ 2. Would you like to tell us about your new job? : 能否告诉我们你的新工作？ 3. What did you like about your job with the Hotel? : 酒店这份工作，你觉得怎么样？ 4. In your best judgement, how might your supervisor function more effectively? 在你看来，你主管的职能如何能发挥得更好？ 5. Separation reason 离职原因 6. Please check the response that best describes your feelings most of the time in regard to the working conditions / environment at the Hotel? 关于酒店的工作条件/环境，选出你认为最适合的答案。 When I first started here , I was introduced to the people with whom I would work. 新上任时，我被介绍给将与我共事的同事们。 My job was correctly explained to me when I was hired. If no, explain: 当事人受聘时，得到关于工作职能的正确说明？如果没有，请解释。 The workload for me was reasonable. 工作量是否合理。 I received frequent feedback from my supervisor regarding my performance. 主管能经常对我的工作做出反馈。 I felt free to discuss problems, complaints or suggestions with my supervisor 能否跟主管自由交谈工作问题、投诉以及建议？ I felt free to discuss problems, complaints or suggestions with Personnel Department. 能否跟人事部自由交谈工作问题、投诉以及建议 I felt that my work was appreciated. 是否感到自己的工作得到肯定？ I felt that my separation with hotel was handled in a fair and acceptable manner 我觉得我的上司能很公平地处理我的离职。 I would consider working for hotel again in the future. 是否愿意将来再为酒店工作？ I would consider working for my superior again in the future. 是否愿意将来再同现在的上司合作？ The check out procedure was handled efficiently. 离职手续处理得很快。 My working conditions 对于我们的工作条件 On-the-job training I received 对于我所受的任职培训 Explanation of what was expected of me on the job. 主管明确了工作要求。 My supervisor’s knowledge of his/her job. 我的主管工作的知识水平。 Manner in which my supervisor handled my complaints 主管处理我的投诉的方式 Quality of 2-way communication between me and my supervisor 我和主管双方互相沟通的程度。 My professional/work relationship with my supervisor 我与主管的工作关系。 My professional/work relationship with my co-workers 我与同事