BtoC模式下订单管理系统的设计与开发.pdfVIP

BtoC 模式下订单管理系统的设计与开发 摘 要 在经济全球化的浪潮中，电子商务扮演着越来越重要的角色，影响着企业的 生存和发展，给企业带来了新的挑战和发展机遇。在电子商务环境下，如何提高 企业的物流配送服务水平，既能满足客户需求，又要减少成本，提高企业的竞争 力，已成为理论界和实务界的共识。 客户订单管理是电子商务活动的重要一环。订单管理能协助用户建立一个订 单处理系统，确保适时、适量、适价的交货，为客户提供高水准的服务，减少订 单的流失。通过其中的报价管理子模块可使用户准确确定价格及前置时间，迅速 报价提高公司的竞争力。 从电子商务的 BtoC 角度来说，上商务运作的整个业务流程开始于客户下达 订单的那一时刻。订单是整个交易过程的线索，也是依据。通过对订单的处理， 完成客户所需要的服务，同时企业和销售商也得到最低成本下的最大利润和宝贵 的反馈资料，便于以后分析和了解市场。 此设计的订单管理系统结合了一些先进手段，运用了 Browser/Server（浏 览器/服务器）结构。使客户浏览和管理员对订单的管理都更加方便。 关键词：电子商务 订单管理 客户 市场 Ⅰ BtoC模式下订单管理系统的设计与开发 Summary In the tide of the economic globalization, e-commerce is playing an more and more important role, influencing the existence and development of enterprises, has brought the new challenge and opportunity for development to enterprise. Under the enviroment of e-commerce, the logistics how to improve enterprises provides and delivers the service level, can meet customers demand , as well as reduce the cost , raise the competitiveness of enterprises, have already become the common understandings of the theory circle and practice circle. Customer order it manages to be electronic an important link of commercial activity. The order can help users to set up an order process system while managing, guarantee the delivery of the right amount , right price in good time, offer high-quality services to customer, reduce the running off of the order. Manage through quotation among them sub module can make users confirming prices and leading time accurately, offer the competitiveness of improving the company rapidly. From the point of view of BtoC of e-commerce , have commercial whole business procedure of operation begin with customer that moment to assign order. The o