员工帮助计划在浙江某高速公路公司的应用.pdf

摘要 当前中国社会正处于转型期，社会竞争越来越激烈，企业及其员工正面临着 前所未有的压力，这既影响了企业的发展，更危害了员工的心身健康。员工帮助 计划（Employee Assistance Program ）正是为解决企业员工心身健康问题而兴起 的。 本研究以浙江某高速公路公司全体员工为研究对象，采用问卷调查和现场访 谈的方法，评估所有员工的心理健康状况，了解其心理健康服务需求；为员工提 供心理健康讲座、心理健康指导手册和心理咨询等心理健康服务；并根据访谈结 果为公司提出了一些建议。 研究发现： 1. 浙江某高速公路公司员工整体压力水平不高，心理健康状况基本正常，员工 压力主要来源于个人生活中的困惑与困难。 2. 公司不同的工种之间，收费员的压力水平较高，影响其心理健康状况。 3. 心理健康指导手册成为最受员工欢迎的EAP服务有效措施。 关键词：员工帮助计划；心理健康；高速公路公司 Abstract Chinese is now in the stage of economic transformation. Competitions in career become more and more fierce. Company and its employees are now under the pressure that has never existed. Excessive pressure will not only affect employees’ physical and psychological health, but also hamper the growth of enterprise. Employee Assistance Program (EAP) is set by company for employee to solve these problems. In this study, we firstly use the questionnaire and the interview methods to evaluate employees mental statement and find out what kind of mental health service they are fitted. Then lectures on psychological health, mental health guideline and Psychological Counseling were provided. In addition, advices based on questionnaire and interview were given for companys managers. Finally the whole program was assessed and expected results were obtained. Conclusions drawn from the above research are summarized as follows: 1. Employees in this Expressway company is not stressful in their work，Confusions and difficulties in life are the main reasons caused their personal stresses. 2. Tollbooth operators are the most stressful worker in this company. 3. The mental health guideline is the most popular service in the EAP. Key word: Employee Assistance Program; Mental health;