舟山市星级酒店基层员工流失问题研究毕业论文.docVIP

毕业论文 （20_ _届） 舟山市星级酒店基层员工流失问题研究 摘 要 在经济全球化的形势下，我国的旅游业发展迅速，带动了我国酒店行业的蓬勃发展。但是由于酒店业人力资源等方面的管理不善，造成了酒店员工流失严重，给酒店带来了极为不利的影响。过高的员工流失率给酒店的经营造成了严重的影响，阻碍了酒店的发展。因此，作者从员工流失方面来研究酒店存在的问题，并提出相应的解决措施。 本文选择舟山市的几家星级酒店作为研究对象（包括三星级酒店：海中洲酒店、舟山金港湾大酒店；四星级酒店：舟山沈家门华发大酒店；五星级酒店喜来登绿城酒店），在理论和实践相结合的前提下，主要通过制作问卷从工作满意度的方面分析了基层员工的流失原因，得出了这几家酒店员工流失的主要原因在于薪酬、福利待遇、晋升机会、激励手段、管理理念、培训制度、信息沟通等方面，并对每一个方面进行了分析。 针对问卷结果得出的原因分析，着重提出了从六个方面进行分析：一是建立科学的薪酬体系，提高薪资水平；二是建立具有吸引力的福利体系，创造更多的晋升机会；三是建立以人为本的思想，提升管理理念；四是多种激励手段的综合运用；五是帮助员工制定个人发展计划，对员工进行多方面培训；六是让员工参与管理，加强信息之间的沟通。这六个方面不能是相互独立的，必须要成为一个整体，相互协调、相互配合，才能在工作满意度方面有效防范员工的流失。 关键词:星级酒店；基层员工；员工流失 Abstract In the economic globalization situation, Chinas tourism industry has developed rapidly in China, leading the vigorous development of the hotel industry. But because the hotel industry human resource etc. Of mismanagement, caused the hotel staff erosion, give hotel brought very adverse effects. High staff turnover to hotel management caused serious influence, hindered the development of the hotel. Therefore, the author to research the hotel staff turnover existing problems and puts forward the corresponding solution countermeasures. This article chooses several star hotel zhoushan city as the research object (including three star hotel: the sea continent hotel, zhoushan golden harbor hotel; four-star hotel: zhoushan shenjiamen huafa hotel; five-star hotel sheraton hotel) greentown in theory and practice under the premise of combining, mainly through production from job satisfaction questionnaire, analyzed the reason of the grass-roots staff, it is concluded that the loss of this a few hotels staffs loss is the main reason of salary, welfare and promotion opportunity, the means of incentive, management concept, training system, information communication, etc, and for each one are analyzed. Conclusions for the cause analysis of the questionnaire, this paper puts forward from six aspects: one is analyzed to establish scientific salary system and improve salary level; (2)