【酒店客房管理全套SOP】How to polish wood清洁木制家具和木制地板.docVIP

STANDARD OPERATING PROCEDURE 标准操作程序 HOW TO POLISH WOODEN FURNITURE AND WOODEN FLOORS 清洁木制家具和木制地板 Task Number: 任务号： PA-0011 Department: 部门： Housekeeping 客房部 Date Issued: 制定日期： August 2005 2005年8月 Guest Expectation: 客人期望： I expect hotels to polish their wooden furniture. I can not understand hotels, who have unpolished wooden floors as it makes the hotel look dull and lifeless. 我希望酒店清洁木制家具。我无法理解那些任由地板堆满了灰尘而不去清洁的酒店的做法。 Time to Train: 培训时间： 25 minutes 25分钟 Why is this task important for you and our guests? 为什么这项工作对客人和我们都很重要？ Answers: 回答: I understand the importance of a polished wooden floor, as it enhances the image of the hotel. 清洁的木地板对酒店的印象非常重要. It is important for me to know, how we have to polish a floor, especially if it is old. 重要的是让我知道如何清洁地板,特别是当它非常陈旧时. We can increase the GSTS score. 增进客人的满意度. We can show our professionalism. 表现我们的专业 WHAT/STEPS 什么/步骤 HOW/ STANDARDS 如何做/标准 TRAINING QUESTIONS 培训问题 1) Preparation 准备 Prepare all cleaning tools and cleaning material required. 准备好所有的清洁用具. Remove items from the surface to be polished. 移开地面上所有的物品. Wooden surfaces should be polished periodically to maintain a glossy appearance and also to protect the surface. 木制表面需要擦亮. 定期保养其光亮的表面,以到达保护的作用. Put “Work in progress sign” in place. 放置标示牌. Why do I need to have cleaning material available? 为什么我需要使用清洁材料? Is a sign necessary even if I am just polishing arm chairs? 如果我仅仅是清洁一张坐椅,是否也需要放置标示牌? 2) Cleaning 清洁 Spray furniture wax onto a folded piece of cleaning cloth.在一张折叠起来的布上喷洒蜡. Wipe the surface with the cloth in circular movements until it shines. 圆型擦拭地板,直到地板发亮. Why do I need to fold the cloth? 为什么我需要将布折叠起来? What wax do I need to spary? 我需要使用什么样的蜡? 3) Finish cleaning 结束 Replace items in the same position as before. 将物品放回原先的位置. Housekeeper will determine the schedule for periodical polishing of wooden structures and furniture. 管家部经理会制定清洁木制地板和家具的计划. Why do I need to replace moved items? 为什么我需要将物品放回原位? Why can I not polish when ever I feel? 为什么需要按计划清洁木制地板和家具