文秘week 4.pptVIP

Proper Office Etiquette Part I Reading A B Contents Annoying personal habits Ethics Attitude Appearance Business card etiquette Receiving visitors Annoying personal habits Pencil tapping Mumbling Tardiness Nose-picking Scattering files around the office Having coffee spills and bread crumbs all over the desk Combing hair in the office Shaking legs Powdering your nose Trimming your fingernails Yawning Burping Chewing gums Taking up others’ space Ethics Four types of person Safeguard: No gossiping; locking; materials facing down; shredding used papers Case analysis 1. 一天，宏声公司的秘书小杨接到一个电话，是要找市场不得祁经理的，祁经理不在公司。小杨不加思索的就回答对方：“对不起，祁经理不在公司，正在忙着准备28号的新产品发布会。” 几天后，宏声公司的竞争对手捷祥公司在27号召开了同一类型的新产品发布会，抢占了市场。 2. 安泰公司秘书小将正在电脑前按照讨论修改后的文稿修改公司的投标书，来了三位外单位的未预约客，小江放下手头的工作忙着接待，询问，联络和端茶倒水，待将客人安排妥当后才回来接着操作电脑。 几天后开标，安泰公司奇怪地发现对手的标书都比自己的价格低，而且都只低1-2个百分点。 How to safeguard confidential information I. Oral information Do not discuss Do not reveal through phones and answering machines Ask for permission II. Paper information Folder or case Marking Locking Facing down Never leave them on the desk when you are off work Take your original copy with you after photocopying Use a shredder III. Electronic information Safeguard your screen Use screen saver when walk away Use password Virus killer Back up important documents Alarming system 思考题 模拟训练 你是无限集团总裁办公室秘书，该集团属于IT行业。现行政总监请你协助他草拟一份秘书保密工作培训讲稿，题目是：管住自己的“嘴”和“手” 注：管住嘴就是知密不泄密，管住手就是保证经手的纸面信息和电子信息的安全。 Attitude Appearance Female: suit; jacket blouse; pants; skirt suit; dress (conservative) Jewellery: minimum No bling-bling Male: business suits; shirts trousers; tie Business card etiquette When to exchange business cards meet for the first time; in conferences and fairs; visit someone in his company for the first time When not to exchange business cards having dinner; at private parties; How to exchange business cards /video/4755_how-to-handle