加强护理礼仪培训的措施与体会.pdfVIP

· 1750· JChinPLA，November2010，V01．27，No．1iB 解放军护理杂志2010年11月第27卷第11B期Nurs 护理教育 加强护理礼仪培训的措施与体会 李 健，丁建成，张颖 【摘要】 目的规范护理礼仪培训，提升护理人员综合素质，实践优质护理服务。方法建立三级培训系统，制订常态化 培训计划。运用灵活多样的培训方式进行护理礼仪培训，并完善礼仪培训考评机制。结果 通过礼仪培训，护理人员塑造了 良好的职业形象，强化了综合素质，增强了职业荣誉感。在礼仪培训前后，对患者及其家属进行了满意度调查，两次调查总体 满意度分别为91．0H和97．7％。结论将护理礼仪与护理人文建设相结合，可有效提高护理服务质量，实践优质护理服务。 【关键词l护士；护理礼仪；培训 R197．323 A 1008—9993(2010)11I}1750—02 【中图分类号l 【文献标志码】 【文章编号】 Practiceand of Rite ExperienceNursingTraining LI 1 of 210002，China) Jian，DING Department，No．8PLA，Nanjing Jian-cheng，ZHANGYin(Nursing Hospital To rite the ofthe 【Abstract】Objectivenursingtraining，improvecomprehensivequality nursing regulate staff，and service．MethodsA wasestablishedanda practicehighqualitynursing tertiarytrainingsystem was of rite methodswerea— normalization formulated．Flexible training training programme typesnursing to the evaluationmechanismsoffeedback．Resultsrite createda doptedimprovetraining Nursingtraining the the ofthe staff，enhancednurses professionalimage，improvedcomprehensivequality nursing pro— good servicesandincreasedthe andafterthenurs— fessional satisfaction．Before honor，promotednursing patient rite andtheirfamilieswere onsatisfaction．Theoverallsatisfactionofthe ing train