互联网售票结算有关问题探讨.pdfVIP

互联网售票结算有关问题的探讨 张力工 (哈尔滨铁路局，黑龙江哈尔滨 150001) 摘要：随着互联网应用的不断普及，依托互联网的相关技术得到迅速的发展，在互联网上缴费、购物等行为已经 相当普遍，互联网应用逐渐渗透到我们生活的方方面面。因此，铁路互联网售票业务应运而生，使得互联网在铁 路售票中充分发挥其作用，以便于广大旅客顺利应用铁路互联网 （中国铁路客户服务中心12306）系统进行订票、 购票、付款等交易过程。在12306 网站上订票、购票、或到火车站售票窗口及火车票代售点等场所领取火车票， 都离不开向银行转账、刷卡等操作过程。让旅客更好的应用“收入互联网结账”系统的每一个步骤，给旅客、站段 工作人员提供更便捷的服务，以便于更贴心的为旅客服务，这就是我们以后的工作任务。 关键词：铁路运输；电子商务；电子支付；12306 网站；互联网结算 Investigation on Some Topics about Internet Ticket Sales ZHANG Ligong （Harbin Railway Bureau Revenue Inspection Department, Harbin Heilongjiang, 150001, China ） Abstract: With spread of Internet applications, technology on Internet is developing rapidly. Behaviors on Internet, like payment and shopping, have been very common. Internet applications are gradually entering every aspect of our life. So Internet ticket sales came into being, which make full use of Internet on railway ticket sales. These business benefit travelers so they can book tickets, buy tickets and complete payment by Internet railway ticket sale system (China Railway Customer Service Center 12306). While booking tickets, buying tickets, completing payment and getting tickets at railway station ticket window and ticket outlets all relate to operations such as bank transfer, credit card and etc. Our task is providing guest and staff better application of income Internet every step of the check-out system. Keywords: railway transportation , E-commerce, E-payment, website 12306, internet settlement １概述 中国铁路客户服务中心12306 网站自开通以来，给铁路售票业务提供了一种全新的服务模式。不论旅 客在哪里只需用计算机登录“中国铁路客户服务中心12306 网站”，就可以很方便买到通往全国各地的火车 票，甚至不用走出家门，该种售票措施充分体现了互联网售票给人们带来的方便，及电子支付这种付款方 式的快捷。互联网网上售票正在发挥着巨大作用，由于设备和技术原因，互联网售票也时常给大家带来不 少问题，电子支付是一种新的业务，有些技术还不成熟，这势必给准备乘火车旅行的人们及家人的换票、