第七讲持卡人管理.pptVIP

第七讲 持卡人管理 为什么使用信用卡 便利 广泛接受 安全 比现金更安全 Safer than cash 信贷额度加强了支付能力 Line of credit enhances spending power 出国时不必兑换外币 No need to convert foreign currency when overseas 在全世界范围内能提取现 金 Cash access worldwide 2,200万个特约商户 22 million Merchants 87万台ATM机 870,000 ATMs VEAC紧急服务 VEAC Emergency Services: 丢失/被盗卡更换 Lost/stolen card replacement 紧急取现 Emergency cash disbursement ATM位置 ATM locations 开设一天24小时,一年365天多种语言服务 Open 24-hours a day, 365 days a year, multi-lingual service 可选择服务举例 Examples of Optional Services: 旅行意外保险 Travel Accident Insurance VisaPhone 撞车/丢车损失豁免 Collision/Loss Damage Waiver 拒付原因 Chargeback Reasons 商户错误 Merchant Error 收单行处理错误 　Acquirer Processing Error 怀疑欺诈 Suspect Fraud 收单行未对调阅签单的请求做出应答 Acquirer Did Not Respond to Retrieval Request 拒付原因 Chargeback Reasons 商户错误 Merchant Error 收单行处理错误 　Acquirer Processing Error 怀疑欺诈 Suspect Fraud 收单行未对调阅签单的请求做出应答 Acquirer Did Not Respond to Retrieval Request 拒付原因 Chargeback Reasons 商户错误 Merchant Error 收单行处理错误 　 Acquirer Processing Error 怀疑欺诈 Suspect Fraud 收单行未对调阅签单的请求做出应答 Acquirer Did Not Respond to Retrieval Request 拒付原因 Chargeback Reasons 商户错误 Merchant Error 收单行处理错误 　Acquirer Processing Error 怀疑欺诈 Suspect Fraud 收单行未对调阅签单的请求做出应答 Acquirer Did Not Respond to Retrieval Request 我一打开帐单,就发现 I just opened my statement and... 我不记得这笔交易 I don＇t recognise this transaction 这笔交易错误 This transaction is wrong 有笔交易遗漏 There is a transaction missing 收费有误 The fees/charges are wrong 我一打开帐单,就发现 I just opened my statement and... 我不记得这笔交易 I don＇t recognise this transaction 这笔交易 错误 This transaction is wrong 有笔交易遗漏 There is a transaction missing 收费有误 The fees/charges are wrong 我不打算付款，因为… 我不喜欢得到的东西 我没有收到商品／服务 我没有进行这笔交易 我的帐单收费有误 我没有收到商品/服务