Chapter 28Medical Office.ppt

Chapter 28 Chapter 28Medical Office Health Care Science Technology Objectives Identify the education and training required to become an administrative medical assistant, a medical insurance specialist, a medical office manager, and a billing and collections specialist. Objectives (cont.) Compare the job responsibilities of the administrative medical assistant with those of the medical office manager. Summarize the specific duties of the medical insurance specialist and the billing and collections specialist. Analyze the legal and ethical issues related to working with client information in the medical office. Objectives (cont.) List the various types of technology and office equipment that may be used to perform administrative tasks in the medical office. Use the interpersonal skills necessary for working in a medical office. Successfully complete 6 medical office procedures. Careers in the Medical Office 28-1 The Administrative Medical Assistant The Medical Insurance Specialist The Medical Office Manager The Billing and Collections Specialist The Administrative Medical Assistant May be a high school graduate or may have additional vocational training. Certification exams are offered by the American Association of Medical Assistants (AAMA) or the American Medical Technologists (AMT). The Administrative Medical Assistant (cont.) The Job of the Administrative Medical Assistant Answer phones and take messages. Schedule appointments and create and maintain client financial and medical records. Should be skilled in using various office equipment. The Administrative Medical Assistant (cont.) The Job of the Administrative Medical Assistant (cont.) Should appear professional and have good communication skills. May wear a uniform, business attire, or lab coat. Should demonstrate empathy to diffuse emotional reactions of clients. The Medical Insurance Specialist May have an associate’s degree in medical assisting or health information management. Must be skilled in the us