礼宾新员工培训.xls

Sheet3 Sheet2 Sheet1 礼宾部新员工培训计划表 NEW EMPLOYEE TRAINING CHECKLIST Concierge- FO New employees name 新员工姓名： Division / Section 部门： Position 职位： Supervisor Name 主 管姓名： Date 日期 Employees Signature 员工签名 Hotel Orientation 酒店入职培训 Departmental Orientation 部门入职培训 Serial Contents Hrs 能力水平 Traineer Trainer 序号 课 程 课时 接受培训者 培训员 PART1:基本知识 work attendance checking system 考勤制度 Front office organization concierge function and task 前厅部组织架构礼宾部功能及任务 The front office and concierge rules and regulations 前厅部和礼宾部规章制度 Grooming Standards 仪容仪表标准 Polite manners standard 礼貌礼仪标准 The hotel should know should be knowledge 酒店应知应会知识 Meeting system 会议制度 Floor distribution 楼层分布 Concierge shift the importance and precautions 礼宾部交班重要性及注意事项 Telephone etiquette 电话礼仪 Front office department various posts responsibility 前厅部各岗位职责 Concierge commonly used forms 礼宾部常用表格介绍 The concierge every document placement 礼宾部各单据位置摆放 Concierge documents placement 礼宾部固定资产 Traffic around the hotel, tourist information 酒店周边交通、旅游信息 Shenzhen traffic and travel information 深圳交通、旅游信息 PART2业务操作流程 Welcoming standard 迎客标准 Visitor out standards 送客标准 Switch the door protection standard 开关车门护顶标准 Guest guide body standard 宾客指引的肢体标准 The lobby order maintenance, timely dissuade indecent behavior 大堂秩序维护，及时劝阻不雅行为 Early, middle and late shift work process 早、中、晚各班次工作流程 Distribution of newspaper standard operating procedure 分发报纸的标准操作流程 Waste newspapers, report processing 废旧报纸、报表的处理流程 Valet called the standard operating procedures of the taxi 代客叫的士车的标准操作流程 File, receive and send the standard operating procedure 文件、团单接收及派送的标准操作流程 Mail receiving and delivery of stand