Unit 2 Reception 饭店专业英语课件.ppt

PartⅠ Dialogues breakfast voucher 早餐券 visa and passport 签证和护照 safety deposit boxes 保险箱 car rental service 租车服务 information desk 信息台 get authentication from 确定 sign one’s name 签名 confirming booking 预定确认 1. Have you made a reservation? 2. We have no record of a reservation in your name. 3. Would you please complete this registration form? 4. Could you sign your name here, please? 5. Leave it to me. Ill take care of your baggage. 6. Your taxi will arrive shortly . 7. You can use the house phone. Its on the other side of the lobby. 8. Car rental service is available in our hotel. 9. There are safety deposit boxes at the Front Desk. 10. The newsstand has a wide selection of foreign newspapers and magazines. 1. May I have your surname, please? 2. How do you spell your last name, sir? 3. I’m sorry, could you repeat that? 4. Which country are you from? 5. May I have your passport to help you register, madam? 1. 您在我们店预约了吗？ 2. 布朗先生,准备用现金还是用信用卡付款？ 3. 我想多住3天，可以吗？ 4. 对不起，我们没有以您的名字预订的记录。 5. 坐电梯到5楼，往右拐就是。 6. 健身房就在中餐厅旁边。 7. 您想给他留言吗？ 8. 对不起，布朗先生现在不在。您能不能晚些时候再打来？ impression n. 印象 fulfill v. 完成或履行 crucial adj. 重要 complex adj. 复杂的 restriction n. 限制；规则 adaptability n. 适应性 a nerve center 活动中心 efficiency and personality 效率和个性 elegant behaviors 优雅的举止 a keen sense for figures 准确的计算能力 financial success 赚钱 Exercise 1. What is the aim of a hotel? 2. Why is the front office so important to the hotel? 3. Usually what should the front desk staff do every day? 4. What do the guests expect from a hotel? 5. What qualities should a good front desk staff have? 1. ( ) A guest will form his first impression of a hotel in the place of the reception desk. 2. ( ) A Front Desk staff needs to register guests, assign rooms, distribute luggage, provide information and be responsible for the check-in/out. 3