rs0501_finalreportdec299910.12-991231.doc-德明財經科技大學!.docVIP

德明財經科技大學 「 在職員工職場英語訓練 」 計畫結案報告 委託研究單位：元泰報關有限公司People learn how to say a word by “ imitating”. Even a baby can “talk” and communicate with their parents after three of four months. That means people can “talk” to others easily. However, when words come to “terms”, things are different. So even an undergraduate student, who has learned English at least 10 years, the results are disappointing---- being afraid of using ESP ( English for specific Purpose) in workplace. So providing on-the-job English training is truly a benefit for the staff. Even though most clerks learned their skills from the English version text books when they were students, yet, few can communicate with their potential buyers or customers in fluent English. To cultivate and enhance the ability in using English is a win-win policy to a company, which can attract more experienced staff stay in the company instead of recruiting more “ amateurs” every short period of time. Eventually, every worker can do most part of the job independently and the firm will be more competitive. 關鍵詞：on-the-job training ESP ---English for specific purpose well-welfared system 二 、研究背景與動機 報關公司其實和國貿有密切關係，是「做生意的重要一環，甚至可說是做老外生意的關鍵」，雖然流程不完全需要英語溝通，但關鍵字詞彙要會看、會說、會用。故這次之訓練計畫不在流程而以教授國貿專業知識，尤其是專業名詞，同時還要將它們「置入性」留置在腦海中，並編有電子本、紙本、及網路上教材，不斷「溫故知新」才能彰顯所有學習之成就。 語言學習的過程都是從日常生活中模仿起，唯有不斷地配合情境練習才能加以精進。 在職場上，英語除了溝通、寒喧及互動外還需要商業往來或技職之專業知識的配合，即基本英文加上專業英文才是掌握職場勝利的要件。再者，基於網路之發達及廣泛運用