FD-SOP-002-preparing a staff roster.docVIP

前台FRONT DESK 部门/区域：DEPARTMENT/ AREA: FD 接待处FD Reception 服务内容/工作职责：SERVICE/ TASK: FD-SOP-002 准备员工排班表 preparing a staff roster 标准： STANDARD: 准备一份有效的员工排班表，以应付入住/退房高峰期 To be able to provide an effective roster covering the peak hours of check-in/ check-out 宾客期望 Guest expectation 工作职责What to do? 工作标准 Standard of Performance 酒店随时有充足的工作人员 Adequate staff on duty in the hotel at all times 准备一份详尽计划过的员工排班表，使有足够员工当班Prepare a well planned Roster providing sufficient staff on duty 酒店最忙的时期必须有足够员工，比如特殊事件时，入住、退房高峰时间等。The busiest period must be fully staffed e.g. special events, heavy check in and check out times, etc. 了解部门忙碌的周期 Block periods when the department is busy. 部门安排假日时，考虑各方面的需求。Schedule departmental holidays, taking requests into consideration. 确保同一级别员工的假期合理不重迭，避免工作忙时没有部门负责人 spread of holidays for every level of staff throughout the year, to avoid any potential staff crisis. 避免休假过多 Avoid overloading of days off, public holidays, vacations. 打印一份预测报告 Print a forecast report 准备一份联带假期安排的员工排班表Prepare a roster in conjunction with the holiday plan. 打印一份预测报告，预测每日具体时刻抵店及离店的数字，以确保足够的员工当班。Print a forecast report which will give the detailed number of arrivals and departures on specified timings of each day ensuring that sufficient number of staff is present.