FD-SOP-027-rate change.docVIP

前台FRONT DESK 部门/区域：DEPARTMENT/ AREA: FD 接待处 reception 服务内容/工作职责：SERVICE/ TASK: FD-SOP-027 房价变动/房价升高 rate change/ rate increase 标准：STANDARD: 确保系统内所有房价得以更新To ensure that all rate changes are updated in the system 宾客期望Guest expectation 工作职责What to do? 工作标准Standard of Performance 准确而专业的办理Transactions are carried out accurately and in a professional manner. 换到更高级别房 型而改变房价Change to a superior room type and rate 及时请示主管Inform your supervisor 改变登记卡上的房价Change the rate on the registration card 改变电脑系统上的房价Change the rate in FIDELIO 输入房价变更原因Enter the reason if the rate change appears as a rate difference 输入对于房价变动原因的解释Insert comments giving reasons for the rate change 事先少收房费的情况Previously undercharged 通知主管Inform your supervisor 改变登记卡上的房价 Change the rate on the registration card 改变酒管系统上的房价Change the rate in FIDELIO 输入房价变更原因Enter the reason if the rate change appears as a rate difference 输入对于房价变动原因的解释 Insert comments giving reasons for the rate change 其它入住情况Additional occupants 通知主管Inform your supervisor 改变登记卡上的房价Change the rate on the registration card 改变酒管系统上的房价Change the rate in FIDELIO 输入房价变更原因Enter the reason if the rate change appears as a rate difference 输入对于房价变动原因的解释Insert comments giving reasons for the rate change 宾客期望Guest expectation 工作职责What to do? 工作标准Standard of Performance 账目准确无误Accounts to be accurate 在登记卡和酒管系统上适当改变Make adequate changes in the registration card and Fidelio 宾客可能会要求折扣The guest might have negotiated a discount 及时向主管汇报Inform your supervisor 改变登记卡上的房价Change the rate on the registration card 改变电脑系统中的房价Change the rate in FIDELIO 输入房价变更原因Enter the reason if the rate change appears as a rate difference 输入对于房价变动原因的解释Insert comments giving reasons for the rate change 事先多收的情况Preciously overcharged 及向主管汇报Inform your supervisor 改变登记卡上的房价Change the rate on the registration card 改变电脑系统中的房价Change the rate in FIDELIO 输入房价变更原因Enter the reason if the rate change appears as a rate difference 输入对于房价变动原因的解释