跨境电商干货资深外贸电商分享8大订单跟进模板.docxVIP

跨境电商干货：资深外贸电商分享八大订单跟进模板　　同海外买家之间的沟通能够更好 的提升服务质量，让买家感受到卖家的体贴、诚意，还能够直接减少纠纷的产生。中国俗语说得好，“什么事情都是可以谈的”，如果我们很好的利用我们的沟通方式，结合我们客观的优质产品和服务，定能大力提升交易量以及买家的回头率。尤其在当前物流情况紧张的情况下，与买家的沟通能够有效的降低纠纷率。下面小编就为大家整理资深外贸电商分享八大订单跟进模板：1. 查看到买家付款完成的订单后，给买家发送订单确认邮件并且告知预计发货时间Hi, xxx,Thank you for your payment for ordersxxxxxxx and xxxxxxx. We will be dispatching these itemswithin the next 3 days.If you have any questions or problems,contact usdirectly for help.2. 填写了发货通知后告知买家当前状况，调整买家期望值Hello, xxx,We are happy to tell you we have dispatched your order! You cantrack its progress with the following tracking number:xxxxxxYou can also track the delivery of your order yourself here: HYPERLINK . \t _blank .It usually takes about 30 days for your order arrive, but as this isthe shopping season, the logistics companies are very busy and some orders maytake slightly longer to arrive.If you have any questions or problems, contact us directly for help.3. 超过5天还未更新物流信息，让买家再等待Dear xxx,As we all know, it’s the busiest part of the shopping season and thelogistics companies are running at maximum capacity.Your delivery information has not been updated yet, but don’t worry- we will let you know as soon as an update is available.Thank you for your patience!4. 货物退回，换物流方式重新给买家发货，并延长收货时间Hello, xxx,Due to the overwhelming demand for logistics this shopping season,the original dispatch has failed.Don’t worry! We have already dispatched your order with a differentlogistics company. You can track the new delivery of your order here: HYPERLINK . \t _blank .We have also extended the time period for you to confirm delivery.If you have any questions or problems, contact us directly for help.5. 长时间在途，确认是否收到货物，减少买家未收到的担忧Hello, xxx,If you haven’t received your order yet, please don’t worry. We just checkedthe tracking information and it’s on its way!Don’t worry about your money or your purchase either – if you do notreceive your package, we will resend your order, or you can apply for a fullrefund.