Using Language(修改版).ppt

I’d like to talk to the manager. I’d like a (full) refund, please. That’s no good for me. You should do something about it. 1. You missed your flight because you think that it was not announced over the loudspeaker. Complain to an airline official. Customer: Excuse me but I’m feeling very annoyed because I’ve missed my flight. I’m sure it wasn’t announced. I’ve got to get to Beijing by tonight. Is there another flight I can go on? Situations: Airline official: All our flights are announced, sir/madam, but I’ll see if I can book you on another flight. Can you show me your ticket? Customer: Sure. Airline official: I’m sorry but there aren’t any seats available on the flights today but I can get you on a flight early tomorrow morning. Customer: I’m sorry but that’s not good enough. I’ve got to get to Beijing today. Airline official: Well, there’s nothing I can do about it. Customer: Then, I’d like a refund please. I’ll go with another airline. Airline official: Fine. 2. The fish you ordered tastes terrible. Complain to the manager of the restaurant. Customer: Excuse me. Waiter: Yes, sir/madam. Customer: I’m afraid that this fish I ordered tastes terrible. Waiter: Oh really. What’s the problem with it? Customer: It doesn’t taste fresh to me. I’d like to order something else. Waiter: Well, I’ll go and talk to the manager. Customer: Thanks. (A moment later) Waiter: Yes, that’ll be fine. Here’s the menu. Customer: Thanks. 3. The trousers the tailor