商务英语PPT Chap009.pptVIP

* * Chapter Nine Production And Operations Management Copyright ? 2010 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin * * Manufacturing and Services in Perspective From 2001 to 2009, manufacturing output in the U.S. rose 4% each year. The U.S. is still the world’s leading manufacturer. MANUFACTURING in the U.S. LG1 Almost 25% of all goods produced each year come from the U.S. 9-* * * From Production to Operations Management Production -- The creation of goods using land, labor, capital, entrepreneurship and knowledge (the factors of production). PRODUCTION and PRODUCTION MANAGEMENT LG2 Production Management -- All the activities managers do to help firms create goods. 9-* * * From Production to Operations Management Operations Management -- A specialized area in management that converts or transforms resources into goods and services. Operations management includes: Inventory management Quality control Production scheduling Follow-up services OPERATIONS MANAGEMENT LG2 9-* * * Production Processes Form Utility -- The value producers add to materials in the creation of finished goods and services. FORM UTILITY LG3 9-* * * Process Manufacturing -- The part of production that physically or chemically changes materials. Assembly Process -- The part of the production process that puts together components. PROCESS and ASSEMBLY in PRODUCTION LG3 Production Processes 9-* * * Production processes are either continuous or intermittent. Continuous Process -- Long production runs turn out finished goods over time. Intermittent Process -- Production runs are short and the producer adjusts machines frequently to make different products. KEY PRODUCTION PROCESSES LG3 Production Processes 9-* * * Mass Customization MASS CUSTOMIZATION LG3 Mass Customization -- Tailoring products to meet the needs of a large number of individual customers. More manufacturers are learning to customize. Mass customization exists in the service sector too. 9-* * * Operati