酒店试取题.docVIP

客房 请问1628号房间在哪？ 酒店为客人提供免费的擦鞋服务。 The air-conditioner doesn’t work. You’ve got three pieces of luggage/baggage. Is that right, sir? Q：You are going to clean the room for the guest, but he tells you that it is not convenient for him now, what will you say? 离开房间时请记得带钥匙。 请让我看一下您的住房卡好吗？ Please deposit your money, jewelry and other valuables in the hotel safe. Good evening. May I do turn-down service for you now? Q：If the guests want to take part in a party, but they are worried about their babies, what will you say? 我想多要一床毛毯和两只枕头可以吗？ 这是2139房间。请送一个电熨斗。 Do you prefer laundry returned on the same day or by express service? We’re very sorry for the delay, sir. Your luggage/baggage was wrongly delivered to Room 608. Q：What will you do if the guest wants to surf the internet in the hotel？ 我想多要一床毛毯和两只枕头可以吗？ 您希望我什么时候过来打扫房间？ If you have any requests, please don’t hesitate to let us know. Certainly, sir. I’ll clean up your room earlier tomorrow. Q：What will you say if a guest wants to have an extra pillow? 酒店 中国有四大菜系，分别是川菜，粤菜，鲁菜和江浙菜。 您想尝尝我们的招牌菜吗？ The characteristics of Sichuan food are its strong local flavor，which is spicy and hot. I’m terribly sorry. The dish will be replaced immediately. Q：What would you like to say when you want to recommend something to the guest? 烤鸭大概需要半个小时。 请签上您的姓名和房间号码。 I would like to suggest steaming the fish to remain its freshness. I’m sorry, sir. There aren’t any tables left for 7 this evening. Q：How would you introduce your restaurant to the guest? 如果您还有其他需要，请您随时告诉我们。我们很乐意为您效劳。 对不起，这张桌子已经有客人预订了。 I’m afraid that we can only guarantee a table before 8:00 this evening. This table is too close to the kitchen. Can we move to another table? Q：If you are a hostess, what’s the first thing you have to find out when the guest comes? 下面是“十个小故事大道理”不需要的朋友可以下载后编辑删除！！！谢谢！！！ 小故事1、《扁鹊的医术》 　　魏文王问名医扁鹊说：“你们家兄弟三人，都精于医术，到底哪一位最好呢? 　　扁鹊答：“长兄最好，中兄次之，我最差。 　　文王再问：“那么为什么你最出名呢? 　　扁鹊答：“长兄治病，是治病于病情发作之前。由于一般人不知道他事先能铲除病因，所以他的名气无法传出去