酒店英语总汇.ppt

- 本资料来自 - 课程要求 Hotel English Introduction of Reception Desk Service Topic 1 A brief introduction of front office service 1.Background information: The front office service plays an important part in modern hotels. All this makes it possible for hotel guests to take the advantages of the reception office. Activity 1: Listening Listen to the tape twice and try to answer the following question: (1) What is the name of the inn? (2) Where is the inn? Here is a short video of the dialogue above. 0001.WMV Activity 2: Role-play Work in pairs about this topic, one for guest, and another for hotel employee. Finish the task of introducing the function of the front office service in the hotel. Some related words or sentences information office 问讯处 reception office 接待室 hotel register 旅客登记簿 registration form 登记表 manager 经理 attendant 服务员 office clerk 值班服务员 waiter （餐厅）服务员 waitress （餐厅）女服务员 The Reception Office is straight ahead. 接待处就在前面。 Welcome to our hotel. 欢迎光临。 Activity 3: Oral practice: Listen to the dialogue again and repeat, paying attention to the fluency and tone of your voice. Activity 4: Translation 1. The teacher asks Ss to translate the following sentences into English. 前台又称为总服务台或大堂部，负责推销酒店的产品与服务，为客人提供订房，登记，问讯，电话，订票，行李以及退房等一系列服务。前台的服务效率及质量代表着酒店的整体水平。 Key: Front office can also be named general service office or lobby, which is in charge of the sales and promotion of hotel service. Many services are provided in the front office, such as room reservation, registering, enquiring, telephoning, ticketing, luggage, or checking out. The efficiency and quality of front office service represents the overall hotel service standard. Frequently used sentences at front desk: 1. What kinds of room would you like? In the dialogue, there are several questions like this that are used by the receptionist. 2.自己要做什么事时，就使用May I ~ May I have your name, please? 请问尊姓大名 May I see your passport, please? 请让我看一