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g u i d e l i n e s f o r p r o v i d e r s f o r t h e e s t a b l i s h m e n t（我d e l n g u e s f p r o v r f i d e r s o t h e e s t b l i s h m e n t）.doc

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GUIDELINES FOR PROVIDERS DESIGNING AND ESTABLISHING A QUALITY MANAGEMENT SYSTEM This document has been produced with funding from the National Skills Fund ContentsContents 2 Overview 4 SAQA Requirements 4 What is a Quality Management System? 6 The Quality Spiral 7 Components of a Quality Management System 8 How to use this Guideline 10 Management Commitment 11 Purpose: 11 Benefits to the Organisation 11 Elements of Management Commitment to Quality 12 The Business Plan template headings 14 Quality Policy Template headings 15 Business Systems 17 Purpose: 17 Benefits to the Organisation 18 Elements of the Business System 19 Human Resource Policy Template Headings 20 Staff Performance Procedure 21 Staff Training and Development Procedure 22 Staff Grievance and Disciplinary Procedure 22 Administration Policy 22 Administration Procedure 23 Financial Policy 23 Financial Procedures 23 Budget 24 Client and Marketing Policy 24 Reporting Policy 25 Reporting Procedures 25 Training Systems 26 Purpose 26 Benefits to the Organisation 27 Elements 27 Template Headings: 29 Programme Design and Development 29 Policy on Programme Delivery 30 Policy on Learner Management 30 Procedure to recruit and select learners 31 Procedure to support learners during learning 31 Learner records 32 Policy on Managing Workplace Learning including mentoring 32 Procedure to mentor learners 33 Policy on Assessment including moderation and RPL 33 Criteria for the registration of assessors 33 Criteria for the registration of moderators 34 Assessment appeals 34 Moderation principles 34 Assessment Procedure including design of assessment instruments 34 Moderation Procedure 35 RPL Policy and Procedure 35 Principles of RPL 35 The RPL Process 35 Monitoring and Evaluating the QMS 37 Purpose 37 FEEDBACK LOOP 37 Quality indicators: 37 Benefits to the Organisation 38 Components of the Quality Manual 39 ORGANOGRAM Overvi