旅游管理专业实习学生满意度的影响因素探究.docVIP

摘 要 随着经济的发展和国际交流的日益频繁，旅游业成为第三产业中的支柱产业，对各国经济都具有举足轻重的影响，旅游管理专业也在高等教育中如火如荼的开展起来。旅游管理高等教育致力于培养具有经济管理知识且具有较广泛涉猎的应用型人才，因此实习成为旅游管理高等教育培养计划中不可或缺的重要环节。华南理工大学作为国家教育部建设的“985工程”“211工程”高校，其旅游管理专业在培养过程中非常重视对学生的实践教育，在校内有相关实验室和校内实习基地，同时也与部分高星级酒店进行合作教学，力求为社会培养一批高素质的旅游管理专业人才。 实习在旅游管理专业高等教育中的重要性不言而喻，因而针对实习生进行满意度调查从而提高学生满意度、发挥实习的更大作用也很有必要。本文通过对相关研究理论的回顾，提出影响旅游管理专业学生酒店实习满意度的相关因素，并通过对华南理工大学旅游管理专业在读学生进行问卷调研和半结构式访谈，得出学校、个人和酒店三方实习主体均通过影响不同的因素从而对学生实习满意度有较大影响这一结论，并基于此结论对旅游管理专业学生实习的开展给出相应建议。 关键词： 旅游管理；实习；满意度  Abstract With the development of economy and the increasingly frequent international exchanges, tourism industry has become a pillar industry in the third industry. It also has play a decisive role in the world economy. Tourism management carried out like a raging fire in higher education. It aims at cultivating students with economic management knowledge and applied talents with a broad. So, internship become an indispensable link in tourism management of higher education training plan.South China University of Technology is one of the national ministry of construction of the “985project”universities, its tourism management attaches great importance to practical education to students in the process of cultivation. It has school laboratory and practice base on campus in school. SCUT also cooperatives with a lots of high Stars Hotels to cultivate a number of high-quality tourism management professionals. Internship occupies important position in the major of tourism management, thus the investigation of interns satisfaction is very necessary. This essay reviews related research theory and propose the factors affecting the hotel trainees’ satisfaction. It also do a survey on students who study Tourism Management in South China University of Technology and get a conclusion that school,personal and hotel all influence trainees satisfaction. Keyword: Tourism management; Internship; Satisfaction  第一章 绪 论 1.1研究背景 1.1.1旅游管理专业高等教育在我国的迅速发展 随着经济的不断发展，科技的不断