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Member Development Retreat 29 Apr 2005 Member Services Membership Retention efforts for 2005 Presented by Marianne Schmidt Director, IEEE Member Services Member Services is ... an information source for our members a channel for the growth of the organization An information source for our membersthrough ... Knowledge sharing of IEEE Products, Services Offerings Annual Renewal IEEE Society Memberships Publications IEEE Job Site IEEE-USA Salary Survey Ask-IEEE ShopIEEE IEEE email alias Xplore Web Account Member Digital Library New Member Welcome Outreach The members reaction ... Impressed that the IEEE cares enough to call Happy to be a member Thankful for the call Hesitant at first.. Then thankful for the call A channel for the growth of the organization by ... Reaching Out To Lapsed Members ~ Higher Grade by segmentation ’01-’04 Contacted 57,264, Recovered 10,027, 12.5% Member Digital Library - cancelled membership or subscription FAP – with current Insurance Policies  Outreach Projects allows us to... IEEE Member Services Outreach Projects We monitor and measure the success of current outreaches and determine the direction for future outreaches by ... Member Reaction/Comments Revenue Generated Memberships Recovered Benchmarking with Sister Societies like organizations ASCE AiChe ASME ASAE ASQ CESSE  * * An information source for our membersthrough ...  New Member Welcome Outreach Launched: 2Q04 Goal: Welcome individuals to the IEEE, share information about member benefits, Volunteer Opportunities, Networking Scope: R1-7, Conducted Quarterly, Telephone contact 2004 – 21,531, 2005 projection – 35,000 Recover lapsed members welcome new members Promote higher grade membership Introduce new and enhanced member benefits Keep Member Data Accurate Stops service when the member is not longer eligible or active  Seek member feedback Create an inviting, friendly dialogue and build trust and