ppt课件-auto c a d architecture2008 part i getting started（汽车c d architecture2008部分我开始）.pptVIP

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ppt课件-auto c a d architecture2008 part i getting started（汽车c d architecture2008部分我开始）.ppt

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* Quality Management, 6th ed. Goetsch and Davis ? 2010 Pearson Higher Education,Upper Saddle River, NJ 07458. ? All Rights Reserved. Quality Management, 6th ed. Goetsch and Davis ? 2010 Pearson Higher Education,Upper Saddle River, NJ 07458. ? All Rights Reserved. * Quality Managementfor Organizational ExcellenceLecture/Presentation Notes By: Dr. David L. Goetsch and Stanley Davis Based on the book Quality Management for Organizational Excellence (Sixth Edition) Sixteen:Problem Solving and Decision Making MAJOR TOPICS Problem Solving for Total Quality Two Models for Solving and Preventing Problems Solving and Preventing Problems Problem-Solving and Decision-Making tools Decision-Making for Total Quality The Decision-Making Process Sixteen:Problem Solving and Decision Making(Continued) Objective versus Subjective Decision-Making Scientific Decision-Making and Problem Solving Employee Involvement in Decision-Making Role of Information in Decision-Making Using Management Information Systems (MIS) Creativity in Decision-Making Major Topics Continued Sixteen:Problem Solving and Decision Making(Continued) Decision Making is the process of selecting one course of action from among two or more alternatives. Decisions should be evaluated not just by results but also by the process used to make them. A problem is a situation in which what exists does not match what is desired or, put another way, the discrepancy between the current and the desired state of affairs. Problem solving in a total quality setting is not about putting out fires. It is about continual improvement. Two effective problem-solving models are the Deming Cycle and the Toyota Practical Problem-Solving Process. Sixteen:Problem Solving and Decision Making(Continued) Securing reliable information is an important part of problem solving and decision making. W. Edward Deming recommends the use of the following tools: Cause-and-effect diagrams Flowcharts Pareto charts Run charts Histograms Cont