XX餐饮管理有限公司营运手册.docVIP

深圳市XX餐饮管理有限公司 营运手册 2010年版 目 录 公司简介 一、公司发展简史、经营宗旨、经营理念····································4 二、公司组织结构························································4 第二章．门店基本管理制度 一、考勤制度····························································5 二、宿舍管理制度························································6 三、人事管理制度—招聘、入职，离职规定、流程····························7 四、福利、社保制度······················································9 五、员工仪容仪表、行为规范··············································10 六、优秀员工评选制度····················································12 七、员工奖罚制度························································13 第三章．店面培训 一、培训的模式··························································14 二、培训计划····························································14 三、使用培训四步骤培训员工··············································17 四、培训的原则和学习策略················································18 五、适时的培训和回馈····················································18 六、员工职前简介························································18 七、员工成长之路························································19 第四章．门店岗位职责 一、店长岗位职责，工作流程··············································20 二、前厅主管岗位职责，工作流程··········································24 三、后厨主管岗位职责，工作流程··········································26 四、前厅部长岗位职责，工作流程··········································28 五、后厨组长岗位职责，工作流程··········································30 六、传菜岗位职责，工作流程··············································32 七、收银员岗位职责，工作流程············································33 八、服务员岗位职责，工作流程············································35 九、咨客岗位职责，工作流程··············································37 十、后勤岗位职责，工作流程··············································38 十一、切配岗位职责······················································39 十二、厨工岗位职责······················································39 十三、仓库管理员岗位职责················································39 十四、保洁员岗位职责····················································39 第五章．后厨业